Annual servicing, repairs and breakdown call-outs for heat pump water heaters, PV solar water heating systems, pool heat pumps and hydronic underfloor heating, residential and commercial. We service ITS, Alliance Air, Samsung Inverter, Kwikot Kwikpump and Geyser Gecko, even when we didn't install them.
If you've owned a heat pump or solar water heating system for more than a year, you've probably hit the wall: the company that installed it doesn't return calls, the manufacturer says "use an accredited agent" without naming one, and a generic plumber doesn't know your unit. We do.
ITS, Alliance Air, Samsung Inverter, Kwikot Kwikpump, Geyser Gecko PV controllers, plus most other heat pump brands installed in SA, even if Synergy didn't install yours.
Digital service records on every unit we visit. If you ever need to claim, we have the proof of compliance ready. Records stay yours, your future installer isn't tied to us.
Honest pass/fail report after every service. We quote upfront for any parts before doing the work. We'd rather lose the job than upsell you something you don't need.
Tap whichever applies. All four services are available across Gauteng, Western Cape and Limpopo, book a one-off service, a fault call-out, or a commercial maintenance contract.
ITS, Alliance Air, Samsung Inverter, Kwikpump. Annual de-scale, refrigerant check, performance report. Required to keep most warranties valid.
See detailsPV solar water heating systems with Geyser Gecko controllers and Kwikot tanks. Element check, panel clean, anode inspection, performance check.
See detailsSalt-chlorinated and conventional pool heat pumps. Pre-season tune-up, refrigerant top-up, controller diagnostics. Booked August/September for spring.
See detailsPressure-flush, manifold check, inhibitor top-up, pump & actuator diagnostics, thermostat calibration. Pre-winter is the right time.
See detailsResidential and commercial heat pump water heaters across South Africa. We service every brand on the SA market, and we've taken over hundreds of units where the original installer is no longer trading.
Whoever installed it, whoever sold it, if it's a heat pump in South Africa, we can almost certainly service it.
We pick up servicing on units installed by anyone. Bring your serial number, we'll handle the rest.
For systems where solar PV panels feed a hybrid DC/AC element via a controller (typically Geyser Gecko) into a Kwikot or similar tank. No moving parts, but plenty to check.
PV systems have no pumps, no compressors, no refrigerant, so they're often sold as "maintenance-free." That's mostly true, but three things still wear out: panels accumulate dust and can lose 10 to 20% output if not washed off; elements scale up in hard-water areas (Pretoria East, parts of the West Rand, Polokwane), and anode rods deplete over roughly 5 to 8 years, once they're gone the tank starts corroding from the inside and can eventually fail. A quick anode check at around year 5 can prevent a costly burst-tank flood.
Salt-chlorinated and conventional chlorine pool heat pumps. The right time for a service is just before swim season starts, but we service year-round.
That's almost always a dirty evaporator or low refrigerant, both fixed in a single visit. Book a service and we'll diagnose properly.
Book in August or early September for pre-season servicing, your heat pump will be ready for spring use, and our diary fills up fast once the weather turns. We service mid-season too, but a pool that's struggling to hit setpoint in November is usually a problem that started in winter and went unnoticed.
Wet underfloor heating systems, the kind with a heat pump or boiler driving warm water through pipes embedded in the screed. Different beast from electric underfloor; different service requirements. If you're looking to install a new system rather than service one, see our hydronic underfloor heating page.
If parts of your floor are warm and others stay cold, that's almost always either air trapped in a zone loop, a stuck actuator, or magnetite buildup blocking flow in the affected pipework. None of these mean the system is "broken", they're standard service interventions. A pressure-flush plus inhibitor top-up resolves most cold-spot issues that have built up over 5 to 10 years.
For systems beyond economic repair (cracked screed, multiple pipe failures), we'll tell you so honestly, and we can quote on alternatives like carbon fibre wall heating as a less invasive replacement option.
Predictable annual fees, scheduled service visits, priority breakdown response and written performance reports for your facilities team. Available across all three Synergy regions.
A 60-room hotel running 5,000 to 15,000 litres of hot water a day cannot afford to discover a heat pump fault on a Friday night. Commercial maintenance contracts move you from reactive (call when something breaks) to scheduled (problems caught at quarterly visits before guests notice).
Most of our commercial clients find the contract pays for itself, through a combination of caught-early repairs, energy efficiency restored by descaling, and the avoidance of emergency call-outs that would each have cost more than the contract itself.
Sized to your hot-water volume and system complexity. Hotels typically quarterly; smaller guesthouses 2× per year.
Contracted commercial sites are scheduled ahead of ad-hoc call-outs. Faster arrangements available for mission-critical sites with parts held on site.
Common spares for ITS, Alliance and Samsung kept locally so we're not waiting on shipments when you need a fix.
One number for budgeting. No surprise call-out fees during cover. Quoted per site after a free assessment.
No phone tag, no surprise invoices. Here's exactly what happens when you book a service with us.
Use the form below or phone 010 601 6464. Tell us the system type (heat pump, PV, pool, underfloor), the brand if you know it, and what's prompting the booking, annual service, fault, missed services, or warranty admin.
Urgent faults (no hot water, system tripping, leaks) are scheduled ahead of routine servicing. We tell you the realistic slot upfront, not the optimistic one, and we keep you posted if anything changes.
Our technician arrives within a tight arrival window we agree with you, not a vague all-day slot. They run the full service checklist, take photos, and tell you what they found.
If the unit's fine, you get the all-clear and digital service records. If something needs fixing, you get a written quote on the spot, and the work goes ahead only when you approve. No "while we're here" upsells.
Every service is recorded against your unit's serial number. We send a reminder ahead of when next year's service is due, so warranty compliance never lapses by accident.
Every Synergy service is carried out by a technician with manufacturer-specific training on the unit they're working on, not a sub-contractor, not whoever the call-centre dispatched.
Services all major heat pump brands. Handles refrigerant work, compressor diagnostics and the catch-up services on units that have missed multiple years.
Geyser Gecko-trained for DC element controllers, plus full electrical and plumbing scope on Kwikot tank systems. Most of the PV solar water heating annual services run through this team.
Handles pool heat pump pre-season work, hospitality contract servicing and the larger commercial heat pump banks at hotels and lodges. Specialised in altitude refrigerant charges for Highveld pools.
Pressure-flush, manifold balancing, actuator diagnostics, inhibitor chemistry. Handles the cold-spot diagnostics on older hydronic systems where most generalists struggle to find the actual cause.
Synergy services Gauteng, Western Cape and Limpopo from three regional branches. Same service checklist, same honest reporting, wherever you are.
Servicing Pretoria, Centurion, Johannesburg, Sandton, Midrand, Randburg, Roodepoort, Boksburg, Benoni, Kempton Park and the wider Gauteng metro.
Servicing Cape Town metro, Stellenbosch, Paarl, Somerset West, Helderberg, Northern Suburbs, Southern Suburbs and the Atlantic Seaboard.
Servicing Polokwane, Tzaneen, Mokopane, Bela-Bela and the Limpopo lodge belt. Game lodges, hotels and remote farms covered with planned-route servicing.
Outside these areas? Get in touch anyway. We sometimes service outlying regions on planned-route trips, and we'll tell you honestly whether it's economic or whether you'd be better served by a local technician we trust.
In a market where most installers vanish after commissioning and most manufacturers can't name an "accredited service agent" near you, we built our service operation deliberately. The same team that installs is the team that maintains.
Synergy has installed and maintained renewable energy systems since 2010, ECA member, PV GreenCard accredited and SAPVIA-aligned. Same team, same standards, same phone number.
Our technicians are paid to service properly, not to sell add-ons. If your unit doesn't need a refrigerant top-up, we don't add one.
Customer feedback explicitly mentions our after-sales follow-up, including phone calls on weekends to check everything's OK. That's the standard.
Every repair is quoted upfront before work starts. If we find something extra mid-service, we stop and call you before doing anything that adds to the bill.
Digital service records on every visit, accessible to you and any future installer you choose. We don't lock you in by hoarding your unit's history.
010 601 6464 reaches Gauteng, Western Cape or Limpopo. Same service standard everywhere, not a franchise model, one company.
Real reviews from real Synergy customers, sourced directly from our Google Business Profile. Many of these customers stayed with us for ongoing service and after-care.
"I couldn't be more thrilled with my decision to go solar, and Synergy Energy Solutions made the entire process seamless and enjoyable. From the initial consultation to the final installation, their professionalism, expertise, and dedication to customer satisfaction were evident every step of the way. The installation crew was punctual, efficient, and left my property spotless."
"Thank you Jacques and Jaco from Synergy Energy Solutions. Your professionalism and excellent service resulted in a great solar installation and solution. We are very happy and would recommend you to anyone looking for a residential or commercial solution. We can vouch for both. Well done."
"What an absolute pleasure to have Synergy as my solar provider. After I have been scammed previously by a 'reputable' company, I was unsure where to turn next. Synergy was recommended and from day one they exceeded my wildest expectations. Very professional, always friendly, prompt service and the list goes on. Thank you Jean and team, you guys rock!"
"What a pleasure to deal with Synergy, it's a company with experience and after-care service. Jacques always takes my calls (and there were many) during and after the installation, always willing to assist, always monitoring our system for optimal usage. Our site was always clean, they were always on time. Jacques and team, thank you, it's much appreciated."
"Synergy Energy Solutions is an excellent company, very good workmanship as requested. The system looks neat and professional. Thank you also for the over-and-above tasks that were performed for the preparation of the installation. The system has been running for a month now, I was always immediately assisted by competent personnel. The form, fit and function of the system is awesome!"
"I have used Synergy Solutions to do solar installations on two separate occasions. In both instances I found them to be speedy, professional, friendly and extremely competent. I can highly recommend them."
Read all 73 reviews on our Google Business Profile.
Twelve of the questions we hear most often. If yours isn't here, ask in the form below, we'll answer in plain English.
One form. We come back to you with a slot, a price, and an honest assessment of what your system actually needs.
All fields marked * are required. We'll never share your details, you'll hear back from a real person, not an auto-responder.
Or just phone us: 010 601 6464 · email info@synergyenergy.co.za